Self-service app onboarding
Create smooth first-time app and feature introductions. Tailor your UX to aid specific user segments achieve their goals. Boost customer activation and conversion rates with user-friendly signup flows.
An introduction to Self-Service Onboarding
What is Self-Service Onboarding?
Create a new user experience where people can learn on their own. Self-service onboarding combines intuitive design with guidance to get people up-to-speed in your application. Tailor your new user experience to get users to complete their profile.
Save time for your team by automating the early user journey. Drive feature adoption through in-product tutorials, resources, and guided user flows.
Let people discover your product at their own pace, provide guidance when they need it, and incorporate step-by-step walkthroughs in your UX.
Why self-service onboarding works
By investing in your user's success, you invest in your product's success. Think about how to provide value and growth for your audience, so they continue to use your product or service. Make features intuitive and easy to discover. Guide first-time users to build their confidence, and deliver desired outcomes.
Investing in your onboarding experience makes the first use easier for users. Reducing friction and providing confidence in your platform. Show your users how to succeed, get them to value quickly, and turn them into power users. Unlock better user activation through tailored user experiences.
Key onboarding elements:
Application welcome tours
Guided user signup
Feature discovery flows
Interactive tutorials
Contextual help tooltips
Progress tracking
Use new user and feature onboarding to drive adoption. Self-service strategies are a way to teach users and provide education.
Is self-service onboarding right for your business?
Creating UX that enables your audience to confidently take action, builds trust. Use self service onboarding as a means to introduce your app, brand, and user experience. Provide the right guidance as users need it, so they can do what they want.
Measure your new user funnels to refine your onboarding flows. Find ways to introduce your community to the value of your product and features. Continue to improve by reducing the time users need to get to value.
What are some examples of onboarding experiences?
New User Onboarding
Introducing your app and welcoming users
Core feature tutorials
Quick-start guides
Account setup checklists
Feature Discovery
Contextual tooltips
Interactive walkthroughs
Progress indicators
Success celebrations
Ongoing Education
Advanced feature guides
Best practice tips
Usage suggestions
Help documentation
Why invest in self-service onboarding
Having user-friendly products is half of the process. Develop a user experience strategy around helping user personas succeed. Provide user education at the right time, to improve conversion rates and retention rates.
Exceed user expectations in the arly customer journey. Learn from your customer behavior, and create opportunities to improve new user business goals. Go beyond a free trial, and develop product experiences that keep users engaged.
Our product team has developed onboarding flows that have led to massive growth for startups. We deliver self-service experiences that turn new users into product experts.
What we offer
User research
Understand your target audience's needs, behaviors and motivations. By gathering data about your users, we can design products that meet their needs. Learn how people use your product to make it better, with real user feedback.
Product strategy
Create a high-level plan for achieving goals with your product. Identify your target audience, value props, and how to market each step of your product lifecycle. Define the vision and direction of your product's development and success.
Information Architecture
Organize your application's content in a way that is easy for your users to understand. Create a user-friendly way to navigate your app or website. IA design aims to improve how users achieve goal outcomes in your UX.
User Interface Design
Build a user-friendly and fun product for your target audience. We focus on every visual detail to deliver a branded user experience. We bring your visual design and interactive design together into a unified UI design.
Prototyping
Test your ideas with a proof-of-concept. We take UI design and product needs to create clickable product prototypes. With a high-fidelity prototype you can test, refine, or build your ideas with confidence.
Design workshops
Bring your team together to solve design challenges. We provide a structured approach to generating ideas with your team. Using concepts to make design decisions, and harnessing your team's creativity to make your user experience better.
